Terms of Service

1. Agreement to Terms

By accessing our website and/or engaging our services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, please do not use our services.

2. Services

The Pudsey Handyman provides professional handyman services including but not limited to:

• Flat-pack furniture assembly
• General household repairs
• Plumbing repairs and installations
• Electrical work and fault finding
• Painting and decorating
• Carpentry services
• Other handyman services as agreed

3. Quotes and Pricing

3.1 Free Quotes

We provide free, no-obligation quotes for all services. Quotes are valid for 30 days unless otherwise stated.

3.2 Final Pricing

The final price may differ from the quote if:

• Additional work is discovered and agreed upon
• Materials costs differ from estimates
• The scope of work changes

Any significant price changes will be communicated and agreed upon before proceeding.

3.3 Call-Out Charges

A call-out charge may apply for emergency or same-day services. This will be clearly communicated when booking.

4. Bookings and Cancellations

4.1 Booking

Services are booked by mutual agreement on a specific date and time. We will confirm all bookings in writing (email or text).

4.2 Our Cancellation

If we need to cancel, we will provide as much notice as possible and offer alternative dates.

4.3 Customer Cancellation

Please provide at least 24 hours notice for cancellations. Cancellations with less than 24 hours notice may incur a cancellation fee of up to 50% of the quoted price.

5. Payment Terms

5.1 Payment Methods

We accept:

• Cash
• Bank transfer
• Major debit/credit cards

5.2 Payment Timing

Payment is due upon completion of work unless alternative arrangements have been agreed in writing. For larger projects, staged payments may be required.

5.3 Late Payment

Late payments may incur interest charges as permitted by law.

6. Customer Responsibilities

Customers agree to:

• Provide accurate information about the work required
• Ensure clear access to work areas
• Remove or protect valuable items from work areas
• Inform us of any hazards (asbestos, gas leaks, etc.)
• Ensure pets are secured during our visit
• Be present or arrange access for the work

7. Our Responsibilities

We will:

• Perform work to a professional standard
• Use appropriate tools and materials
• Respect your property and privacy
• Clean up after completing work
• Provide certification where required by law
• Maintain appropriate insurance

8. Guarantees and Warranties

8.1 Workmanship Guarantee

We guarantee our workmanship for 12 months from the date of completion. This covers defects resulting from our work, not normal wear and tear.

8.2 Materials

Materials supplied by us carry the manufacturer's warranty. Materials supplied by customers are the customer's responsibility.

8.3 Exclusions

Our guarantee does not cover:

• Normal wear and tear
• Damage caused by misuse or abuse
• Work modified by others after completion
• Pre-existing faults not identified during our work

9. Liability and Insurance

9.1 Insurance

We maintain public liability insurance covering up to £5 million.

9.2 Limitation of Liability

Our liability for any claim is limited to the value of the work performed. We are not liable for:

• Indirect or consequential losses
• Loss of earnings or business
• Pre-existing defects not caused by our work
• Damage to items not moved as requested

10. Electrical and Gas Work

10.1 Certifications

All electrical work requiring certification will be certified by a qualified electrician. Gas work is only performed by Gas Safe registered engineers.

10.2 Testing

We may recommend electrical or gas safety testing for your property. While not always legally required, this is for your safety.

11. Materials and Disposal

11.1 Sourcing Materials

Unless otherwise agreed, we will source materials. You may provide materials, but we cannot guarantee the quality or suitability of customer-supplied materials.

11.2 Waste Disposal

We will dispose of waste created by our work. Large quantities of waste may incur additional charges.

12. Complaints Procedure

12.1 Reporting Issues

If you're unhappy with our work, please contact us immediately:

• Email: info@thepudseyhandyman.co.uk
• Phone: +44 7552 737732

12.2 Resolution

We will investigate all complaints and aim to resolve them within 14 days. If work is defective, we will return to remedy it at no additional cost.

13. Intellectual Property

All content on our website, including text, images, and logos, is our property or licensed to us. You may not use our content without permission.

14. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect and use your personal information.

15. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including:

• Extreme weather conditions
• Natural disasters
• Strikes or industrial action
• Government restrictions
• Supply chain disruptions

16. Changes to Terms

We may update these terms from time to time. Changes will be posted on this page with an updated date. Continued use of our services constitutes acceptance of new terms.

17. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force.

19. Entire Agreement

These terms, together with any written quote or agreement, constitute the entire agreement between you and The Pudsey Handyman.

20. Contact Information

For questions about these Terms of Service:

• The Pudsey Handyman
• Pudsey, Leeds, LS28, United Kingdom
• Email: info@thepudseyhandyman.co.uk
• Phone: +44 7552 737732