Privacy Policy

1. Introduction

The Pudsey Handyman ("we", "us", or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website (thepudseyhandyman.co.uk) or engage our services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

The Pudsey Handyman
Address: Pudsey, Leeds, LS28, United Kingdom
Email: info@thepudseyhandyman.co.uk
Phone: +44 7552 737732

3. Information We Collect

3.1 Information You Provide

We collect information you voluntarily provide when you:

• Fill out our contact form
• Call or email us
• Request a quote or service
• Engage us to perform work

This may include:

• Name
• Email address
• Phone number
• Postal address
• Service requirements and project details
• Payment information (when booking services)

3.2 Information Automatically Collected

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Date and time of visit

3.3 Cookies

Our website uses cookies. See our Cookie Policy below for detailed information about the cookies we use and how to control them.

4. How We Use Your Information

We use your personal data for the following purposes:

4.1 Service Provision (Contractual Basis)

• To respond to your enquiries
• To provide quotes and estimates
• To deliver the handyman services you've requested
• To process payments
• To communicate about your project

4.2 Legitimate Interests

• To improve our website and services
• To send you service updates or important information
• To maintain records for business purposes
• To prevent fraud and ensure security

4.3 Legal Obligations

• To comply with tax and accounting requirements
• To respond to legal requests
• To maintain records as required by law

4.4 Consent

• To send marketing communications (only with your explicit consent)
• To use non-essential cookies (with your consent)

5. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Contract: To fulfill our contractual obligations when providing services
• Consent: When you've given explicit consent (e.g., marketing emails)
• Legitimate Interests: For business operations and improvements
• Legal Obligation: To comply with legal requirements

6. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

6.1 Service Providers

• Email service providers (for sending communications)
• Payment processors (for processing payments)
• Accounting software providers
• Website hosting providers

All service providers are contractually obligated to keep your data secure and use it only for the purposes we specify.

6.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority.

6.3 Business Transfers

In the event of a business sale or merger, your information may be transferred to the new owner.

7. Data Retention

We retain your personal data only as long as necessary:

• Enquiries (no service provided): 1 year
• Customer records: 6 years (for tax and accounting purposes)
• Marketing consent: Until you withdraw consent
• Website cookies: As specified in our Cookie Policy

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

8.1 Right to Access

You can request a copy of the personal data we hold about you.

8.2 Right to Rectification

You can ask us to correct inaccurate or incomplete data.

8.3 Right to Erasure ("Right to be Forgotten")

You can request deletion of your data in certain circumstances.

8.4 Right to Restrict Processing

You can ask us to limit how we use your data.

8.5 Right to Data Portability

You can request your data in a structured, commonly used format.

8.6 Right to Object

You can object to processing based on legitimate interests or for marketing purposes.

8.7 Right to Withdraw Consent

Where we rely on consent, you can withdraw it at any time.

How to Exercise Your Rights

To exercise any of these rights, contact us at:

• Email: info@thepudseyhandyman.co.uk
• Phone: +44 7552 737732
• Post: The Pudsey Handyman, Pudsey, Leeds, LS28

We will respond within one month of receiving your request.

9. Cookie Policy

9.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience.

9.2 Types of Cookies We Use

Essential Cookies (Always Active)

These cookies are necessary for the website to function and cannot be disabled:

• Cookie consent: Remembers your cookie preferences
• Session cookies: Enables basic website functionality

Analytics Cookies (Optional)

These help us understand how visitors use our website:

• Google Analytics: Tracks visitor behavior and website performance
• Duration: Up to 2 years
• Purpose: Website improvement and optimization

9.3 Managing Cookies

You can control cookies through:

• Our cookie consent banner when you first visit
• Your browser settings (though this may affect website functionality)
• Reset cookie preferences

10. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Secure encrypted connections (HTTPS)
• Regular security updates and patches
• Access controls and authentication
• Regular backups
• Staff training on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies.

12. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us immediately.

13. International Data Transfers

We primarily store and process data within the UK. If data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be notified via email or a prominent notice on our website.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices:

• Email: info@thepudseyhandyman.co.uk
• Phone: +44 7552 737732
• Post: The Pudsey Handyman, Pudsey, Leeds, LS28, United Kingdom

16. Complaints

If you believe we have not handled your data correctly, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113
• Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF